This Terms and Conditions (Terms of Service) Agreement (the “Agreement”) sets forth the terms and conditions on which you (the “Client”) has engaged Best Way Marketing (also known as Best Way Agency, Inc.) to perform certain “Services” as outlined herein. This is a legally binding agreement between you and Best Way Marketing. By using our website, continuing to use our website or service, becoming a Best Way Marketing Client, by clicking to accept or agree to the Terms of Service, you agree to be legally bound by the terms and conditions set forth in this Agreement. The “Effective Date” of this Agreement shall be the date on which you submit your order for Services to Best Way Marketing. The Privacy Policy found on our website is incorporated herein by reference.
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This website and service is available for users who are 18 years of age or older. You represent and warrant that you are of legal age to form a binding contract with Best Way Marketing.
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Best Way Marketing offers a 14-day satisfaction guarantee on social media content management plans only. This does not include any add-on or other services. If you are not satisfied with your social media content management, let us know by calling 423-800-8288 during business hours, within 14 calendar days of Client sign-up date. Best Way Marketing will mail a check refund to Client for the amount paid for social media content management only within 7 business days of cancelation under the 14-day satisfaction guarantee.
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Termination of Agreement. This Agreement is month-to-month, and the Agreement and Monthly Fee(s) shall continue until 30 days after either party provides the other with notice of intent to terminate. Termination can be done by calling 423-800-8288 during business hours. If cancelation or termination notice is received during a billing cycle, Best Way Marketing is entitled to one final payment after the Client’s cancelation or termination notice. This is due to Best Way Marketing working in advance to research, develop, plan, discuss, curate, create, schedule, review, and post content in advance, which is considered Services rendered and the one final payment will cover the advance Services rendered.
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1. SERVICES
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Best Way Marketing will provide Services to Client as outlined on the Best Way Marketing website (www.bestwayworks.com). This agreement supersedes all agreements, and is shown to you when you sign up, for you to sign and agree to. It is your responsibility to read through these terms in full so you fully understand what you are agreeing to.
1.1 Due to the nature of working with third party platforms like Facebook, Instagram, Twitter, and LinkedIn, sometimes we have no control over issues that may occur such as disconnections or password changes. If you change your password, you are asked to report the change to Best Way Marketing immediately as not to interrupt your service. It is good practice to check your accounts and our work at least once a week, also to provide us direction and feedback. In the case of a disconnection, or inability for us to access the account to post, client agrees to not hold Best Way Marketing liable. As long as we have access to one platform and are posting according to schedule (5 weekdays a week), we are fulfilling our service as described. If we don’t have access to any platforms, we have the availability to make up any missed posts by posting
two times a day until the accrued missed posts have been made up. Missed posts due to lock out, disconnection, or password changes, by no fault of Best Way Marketing is not grounds for a refund.
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2. Best Way Marketing OBLIGATIONS
2.1 Best Way Marketing will provide Services to Client in accordance with Best Way Marketing`s standard policies and procedures. Best Way Marketing reserves the right to reject Clients for any reason in Best Way Marketing’s sole discretion. Best Way Marketing will be responsible for all aspects of providing the Services.
2.2 All Best Way Marketing rules, policies and operating procedures concerning terms, privacy, pricing, customer service, and all other aspects of the Services will apply, and Best Way Marketing may change its terms, rules, policies and operating procedures from time to time in its sole discretion. This includes terms, pricing, package inclusions, and more. You may be grandfathered into an archived product if we still can offer it, but that is at Best Way Marketing’s sole discretion.
3. SERVICE DESCRIPTIONS, FEES AND PAYMENT
3.1 All fees for Services provided to Client are due and payable in full, in advance of provision of Services. A valid credit card for monthly payment of fees shall remain securely on file to cover monthly recurring charges for service.
3.2 Initial charges for service will be paid in advance of service. Thereafter, Best Way Marketing will attempt to charge Client’s credit card on the monthly anniversary date of the client first ordering services. Charges not paid by the due date for any reason will result in a suspension of Services until full payment is received. Suspension of Services for non-payment will not result in a proration of fees.
3.3 Except in the case of a material breach of this agreement by Best Way Marketing, Best Way Marketing does not issue refunds of any fees for any reason. Fees due to Best Way Marketing are not contingent upon any form of marketing results. Client is paying for time and work performed. Best Way Marketing offers credits for any true intentional mistakes made on our side with evidence to support it.
3.4 Cancellation Policy – Cancellations are required at least 30 days before a client’s next billing date by calling 423-800-8228 during business hours and speaking with a representative to cancel the service. We do not issue prorated refunds for cancellations.
3.5 Continuation of work on a client that is passed due who did not cancel will result in accrued payments due.
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3.6 Our Services officially start the day you sign up and we begin the on-boarding process, not when we first post. We do not charge a setup fee for this very reason. This setup work and on-boarding fee is included in the monthly payment. If onboarding goes beyond 7 business days because of Best Way Marketing’s delay, we will move your billing date to ensure you get a full month of service once you are onboarded with at least one profile. Onboarding delays due to the Client NOT getting us what we need promptly, does not move your billing date, and it is considered as Best Way Marketing rendering Services.
3.7 This Agreement will supersede and replace all other agreements between the Parties of the same subject matter, including any agreements, directions, or claims made by Best Way Marketing employees, unless a formal variance is confirmed and agreed to by the client and executive level management at Best Way Marketing LLC. This includes the CEO and President of Best Way Marketing.
3.8 Posting to Multiple Platforms and Missed Posts – Many of our packages include posting to multiple platforms through a platform technology. In social media marketing practices, it is common for accounts to get disconnected for multiple reasons out of our control. Our pricing model is based on posts going out on a minimum of one channel, whereas all additional platforms are considered free additions (For example, if a client wants Facebook alone, it does not reduce our $98 package pricing because the client it not utilizing LinkedIn or Twitter). We request our clients check their social media accounts twice a week not just to review content and provide feedback, but to also alert of us any possible disconnects so we can promptly reconnect. For this reason, if Best Way Marketing is posting to at least one social media channel we are fulfilling our contractual obligation as laid out in our terms and conditions. We realize this can be frustrating, so in the event of missed posts for any one of your profiles, we agree to give you credit for this in the form of posting the missed content to the missed social media platform. This ensures you get a full month of service posts in its entirety in this unfortunate event. There will be no refunds in the event of additional profiles receiving no posts for any period of time because of this agreed upon credit.
3.9 Quality of Posting – Social media is a very personalized services, what some clients like, others do not. For all packages, all work is final, there is no review. If there are typo’s, we will correct the post and no refund or credit is due to Client. If a post is going out on the wrong day (i.e. a Christmas Day post going out on December 28th), this is typically caused by edits being made and changing the date queue in our publishing software through revisions being made. In the event of wrong day post, we will provide a credit of one post. We do not provide a refund for typos or posts going out a date it was meant for another. Even though we do follow a “No typo policy” and our social media managers are penalized, you agree to accept a post correction for all typo incidents.
3.10 Level 3 and above packages that include content review, or plans, will continue to be fulfilled even when the client does not respond to or mark their content for approval. Unless the plan is cancelled, 98 buck will continue to provide services. If a client fails to approve
content for any period of time, our policy is to begin automatically approving posts after a period of one month. Client agrees to one round of edits per week of plans.
3.11 You agree to review your social media accounts regularly. You agree to spend 10 minutes every other week to review all of your social media accounts to ensure our posts meet your satisfaction, and no platforms are missing posts. Best Way Marketing is not responsible for posts missed on any platforms (due to disconnects out of our control like changed passwords or security lock outs), or editing/removing content that has been posted over two weeks ago, or longer. If you do not purchase content review, we will not edit any previous posts other than typos, but we will take them down (up to 2 weeks) if you choose not to do it yourself.
3.12 Best Way Marketing has additional terms and conditions that can be found here: www.bestwaymarketing.com/terms
3.13 Video, Website Design, Landing Page and Graphics Work – Once first draft of website, graphic or video is created and delivered to client, there are no refunds for any reason. We will work with you on getting these creative works to where you are happy with accepting delivery (within our service description provided on our website), but once the work is done on the initial draft provided to client, we cannot provide refunds. This is not a “don’t pay unless you like it” service. This is mostly because of our very competitive pricing. Time frames can take just weeks or even months for completion, depending on how long it takes the client to deliver everything we need to complete the website (access to domain, hosting, images, copywriting, SSL if needed, and most importantly any feedback within the limits of the design project. Please note that we can extend deadlines indefinitely with no refunds when a client doesn’t deliver items we need in order to move forward on the project. In this event, you agree to get Best Way Marketing everything it needs to complete the project. Refunds are not allowed once work on your project has begun. You agree to finish the entire project, or forfeit any and all paid fees. Once the final payment has been made, and the revision process (test everything! including forms, give us all your edits at one time) has taken place, any future edits will need to be paid for at our hourly rate of $97. Transfer from our server to another server is $298 for a typical transfer. Unforeseen technical difficulties can raise this rate. *Please note the words “video”, “design”, “graphic”, “photography,” and “website” can be interchangeable in this clause as it applies.
3.13.1 Blogs – Blog articles are typically 400-600 words in length and can vary. Once a first draft has been furnished, there are a maximum of two revisions allowed, at which point the product delivered will be considered final.
3.14 Facebook and Instagram Advertising – Similar to our content plans, advertising clients assume full responsibility for monitoring their ad spend on a bi-weekly basis (there is an app on your phone for this, just ask). You agree not to hold Best Way Marketing liable for any ad spend paid to Facebook Inc. beyond a two-week period. Please be aware that social advertising is a “top heavy” service, this means a great deal of work and resources are invested before a campaign ever even goes live. This includes competitor analysis, audit of your website and Facebook page, target audience development, creative development, and so much more (easily
30-40 hours of work). This can cause a campaign to go live in the second billing period where we move into the optimization phase. During the optimization phase we work to find the best performing ad sets, widen or constrict the target audience, interpret the analytics, and possibly even start an entirely new ad set. In the event of a client cancellation, and the ad campaign continues to run or is not paused by request during our paid retainer period, Best Way Marketing cannot be responsible for advertising expenditures after a client relationship has terminated or beyond the two-week monitoring period. This is good business practice to monitor ad spending especially if you’re staying on top of your bookkeeping. Best Way Marketing fees are not contingent upon campaign results. There are no refunds for campaigns where a client does not take full advantage of all services included in a package they purchase. Delays caused by Facebooks ad rejections that last longer than 7 days will result in a credit corresponding to the delay in campaign start date in the form of a credit in moving back your billing date. This is the only situation where an ad date will be moved back. There are no refunds whatsoever, even if none of your ads are approved by Facebook, or they disable your ad account.
3.15 White Label/Resellers – All terms and conditions within apply to any customer you as a reseller should bring in. We recommend using ours as a template and having your clients sign a similar document. Resellers must pay for services in advance for services for their clients, and the reseller is solely responsible for collecting payment from your customer. If your customer doesn’t pay you, we will not refund you for the rendering of services. It is your responsibility as the client reseller to alert us as soon as possible for any customer of yours that is cancelling. If you fail to alert us to the cancellation in the proper method as described in this agreement, and we continue to render services, you will be fully responsible for the payment of services rendered, and there is a no refund policy once a client has been onboarded. It is also the reseller’s responsibility to manage and facilitate client communication between your client and Best Way Marketing in a prompt manner. Delayed communications can cause many problems, and we will not refund for things like missed posts from disconnects that are older than 2 weeks old (as you have the responsibility of reviewing the social content and connection as described in this agreement). But we do have our credit policy.
3.16 Disputes – We will fight vigorously if the client breaches the contract. Your account will then be turned over to collections and we report to all three credit bureaus.
3.17 Less Tech-Savvy Clients – Some of our clients are just not experienced using computers, or various software, or even just social media in general. For this reason, we spend extensive amounts of time working on getting your account onboarded so we can provide the service. The connecting, explaining, back and forth emailing, phone calls, all constitutes work on your account. Every employee tracks their time with software, and if we spent longer than 30 minutes working to onboard your account, there will be no full refund if you decide to cancel. You still of course have the option to continue and finish your month of service. But simply giving up because you’re frustrated does not erase the amount of work and time we have spent on your business.
3.18 Business Structure and Client Communications by Phone: You have a responsibility to check your social media at all levels at least every two weeks and provide feedback if needed. All phone calls must be scheduled and is your responsibility to schedule calls proactively with your Social Media Manager. The only free phone call is your free initial consultation. Use that free consult to ask as many questions as you like before you sign up. Once you sign up as a client, we include online support ONLY via email to your Social Media Manager. All plans include a maximum of 30 minutes of phone support per month. Additional time involved in phone customer service is simply not possible at our low-price points. If you need more than 30 minutes of phone support per month, add our Phone Support Add-On for $97 per month.
3.19 Make sure you understand our Phone Support Policy
4. WARRANTY DISCLAIMERS
4.1 REFUND POLICY – Once you have paid, and completed a service agreement there are no full refunds. Throughout this contract, it is explained that due to the nature of working on third party platforms, disconnections, clients not checking our work on time, the fact that we are a month to month subscription service (and not a full service agency) and you’re only committing to one month, there are absolutely no refunds. In the event we didn’t deliver at least one post on a weekday, you agree to accept a credit in the amount of the value of that post. This policy applies up to two weeks, as you agree to check your social bi-weekly.
4.2 – Best Way Marketing EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING OR RELATED TO THIS AGREEMENT, THE SERVICES OR ANY MATERIALS OR ASSISTANCE PROVIDED TO CLIENT, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, COURSE OF PERFORMANCE OR DEALING, TRADE PRACTICE, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
5. INDEMNITY
Client will indemnify and hold harmless Best Way Marketing and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable attorneys` fees) arising out of or relating to any breach by Clients of any of the terms of this Agreement.
6.1 Social Media Account Suspensions, Loss of Access, or Deletion – Client will indemnify and hold harmless Best Way Marketing and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable attorneys` fees) arising out of or relating to any issues with social media account suspensions, copyright issues, accidental loss of access or deletion, or any other issues with regards to third-party platforms. Reasons you may experience a social media account suspension or disablement include, but are not limited to, the use of bots or plug-ins that don’t abide by the social platforms TOS, creating a personal account as a business account, not verifying your account (for example, not verifying your Twitter or Instagram account with an email, and often adding a phone number that can receive texts to verify the account), personal accounts should have the profile picture of a real person, not a logo, and be treated like a person, not a business. That’s what business pages are for. As mentioned above, it’s required for you to login to your social media accounts regularly (every two weeks is standard, but at least once a month) to ensure they stay active and don’t get flagged from sources posting to your accounts all the time without the account owner ever logging in. This is an important responsibility of yours as the client. This same clause applies to a reseller’s client as well as you have been asked to have them sign a similar contract.
6.2 Best Way Marketing uses only content provided by the client, or one of several photography databases that offer royalty free images for commercial use. We pay for many of these services. Regardless, Client will indemnify and hold harmless Best Way Marketing and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable attorneys` fees) arising out of or relating to any issues with content posted to a client’s social media account that results in any claims of copyright infringement. Client agrees to assume full responsibility for the content posted to their accounts.
7. LIMITATION OF LIABILITY
Best Way Marketing SHALL NOT BE LIABLE TO CLIENT OR ANY ENTITY OR PERSON CLAIMING THROUGH OR UNDER CLIENT FOR ANY LOSS OF PROFIT OR INCOME OR OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, WHETHER IN AN ACTION FOR CONTRACT OR TORT, IN CONNECTION WITH THIS AGREEMENT, EVEN IF Best Way Marketing HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Best Way Marketing LIABILITY TO CLIENT HEREUNDER EXCEED THE AMOUNT PAID TO Best Way Marketing BY CLIENT FOR THE PREVIOUS ONE (1) MONTH OF SERVICES. THIS LIMIT IS CUMULATIVE AND THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THE LIMIT. CLIENT ACKNOWLEDGES THAT THESE LIMITATIONS OF LIABILITY ARE AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN THE PARTIES AND IN THEIR ABSENCE THE TERMS AND CONDITIONS OF THIS AGREEMENT WOULD BE SUBSTANTIALLY DIFFERENT.
8. MISCELLANEOUS
This Agreement constitutes the entire understanding and agreement of the parties with respect to the subject matter hereof. This Agreement may be amended from time to time in Best Way Marketing’s sole discretion, and the most current agreement will always be published here and is considered sufficient notice to Client. This Agreement shall be binding upon and inure to the benefit of the parties` successors and permitted assigns; provided however, that Client may not assign this Agreement, in whole or in part, without Best Way Marketing’s prior written consent and any assignment by Client without such consent shall be null and void. This Agreement shall be governed by and interpreted in accordance with the laws of the state of Florida without regard to its rules pertaining to conflict of laws. Any litigation or dispute resolution related to this Agreement shall take place in Hamilton County, Tennessee, and the parties hereby consent to the jurisdiction of the state and federal courts located therein. Except as otherwise expressly set forth herein, any notice required or permitted to be given under this Agreement shall be sufficient if in writing, in the English language, and sent via U.S. Certified Mail, return receipt requested. If any provision of this Agreement shall be held by a court of competent jurisdiction to be unenforceable, that provision will be severed only to the extent minimally necessary, and the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party.
9. CREDIT CARD DISPUTES
In the event of a credit card dispute, all credits, refunds, and account work comes to a halt until the dispute is resolved. Resolving a dispute can take one to three months, sometimes longer. Negotiating a fair compromise and credit will always be more favorable than filing a dispute in almost all cases. We are always happy to negotiate a favorable outcome for both parties.
Entire Agreement. The Terms and Conditions, Terms of Service, and Privacy Policy constitute the sole and entire agreement between you the Client and Best Way Marketing.
You can contact our team at hello@bestwayworks.com or 423-800-8288.
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